“Let your yes be yes and…. Clarify your yes!”
1. When I ask you something, I am going to make it super clear what that looks like and you give an option to re-negotiate.
2. If you make a request of me, I am going to be clear on your request, by asking questions.
3. If at some point I have made a commitment to you, I am going straight to you to update you.
All this is to try and reduce the gap between your expectations and reality.